SOS Online Backup Cancel Guide

• SOS Online Backup

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Order Number

Follow these steps:

1. Using your phone, call 855-432-0727
2. Let the rep know that you’re calling to cancel
3. Give the rep your account info when they ask
4. Request to be refunded
5. Make sure that you won’t be charged again by asking the rep explicitly
6. Be sure to retain your cancellation proof for your records

Follow these steps:

1. Get a new email together requesting to cancel your account
2. Give the rep your account info when they ask
3. Request proof of your transaction in the form of an email or confirmation number
4. Address your email to [email protected]
5. Be sure to retain your cancellation proof for your records