Ooma Cancel Guide

• Ooma

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. Using your device, go to this website: http://ooma1.custhelp.com/app/chat/chat_launch
2. Put in your information where requested
3. Let the rep know that you’re calling to cancel
4. Give the rep your account info when they ask
5. Make sure that you won’t be charged again by asking the rep explicitly
6. Request to be refunded
7. Request proof of your transaction in the form of an email or confirmation number
8. Be sure to retain your cancellation proof for your records