eFax Cancel Guide

• eFax
• j2 Global®, Inc
• efax.com

eFax is an internet based fax service, allowing you to send and receive faxes without an actual fax machine. The company was founded in the late 1990s. The parent company is J2 Global, which was formed in the 1990s under the company name, JFax. The founders were Jack Rieley and Jaye Muller. J2’s Global headquarters are based in Hollywood, CA. eFax currently has millions of customers throughout the world. The service has been featured in various publications, including Wired, Forbes, Yahoo! Small Business, CNNMoney, and Inc. With eFax, you will not need an actual fax machine. Faxes are sent on the internet, so you can easily scan what you would like to fax, or send documents that are already saved in your computer. Signing up to eFax is easy. You will simply sign up with basic details, such as your name, email address, and location. You will need to enter payment details at that time as well. You will then receive your own fax number to give to your clients so that they can send faxes to you as needed. You will be able to access all the fax information directly on your home page. Your dashboard will including incoming and outgoing fax information as well as a section that allows you to click on to send the actual fax. With eFax, you can use electronic signatures, share larger files, and have unlimited online storage in the cloud portion of the website. Files will be encrypted and hosting on a secure site so your information will remain confidential. There is a free mobile app available so you can send and receive faxes while on the go. eFax Plus is $16.95 per month and allows you to send/receive up to 150 pages. eFax Pro is $19.95 per month and allows you to send/receive up to 200 pages. eFax Corporate is available to larger corporations and businesses. Pricing varies based on individual company needs. To cancel eFax, follow the cancellation instructions below.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• 4 digit PIN code on account

Follow these steps:

1. Using your phone, call 800-958-2983
2. Pick phone menu option 1
3. Let the rep know that you’re calling to cancel
4. Give the rep your account info when they ask
5. Request proof of your transaction in the form of an email or confirmation number
6. Be sure to retain your cancellation proof for your records