MyFax Cancel Guide

• MyFax
• j2 Cloud Services

MyFax is an online service, allowing people to send faxes directly online instead of the traditional way with a fax machine. The website is owned by J2 Global. J2 Global was founded in 1995 as JFax. The founders of the company are Jaye Muller and Jack Rieley. The current Chief Executive Officer is Vivek Shah. The President is Harmeet Singh. The Chairman is Richard Ressler. The company is publicly-traded and had a revenue of $1.2 billion. The headquarters are located in Hollywood, CA. The company was recognized on the InformationWeek 500 List of Technology Companies and ranked number 40 on Forbes’ “America’s Best Small Companies” list. With MyFax, you can choose a local fax number. This will create an image of a trusted neighborhood business. You can also opt to choose a toll-free fax number if you have a larger business. There are also international fax numbers available if you deal with customers and clients in international countries. With MyFax, you can send faxes via email. You can attach up to 10MB of files. There are over 100 free cover templates for you to choose from. You can use the Share with 5 feature to send faxes to up to 5 email addresses at once. You can sync your account with Gmail. With an active account on MyFax, you can store your Sent and Received faxes on your account. You can search archived faxes by name, fax number, and date sent/received. There is also a MyFax Mobile App for iOS and Android so you can send, receive, and view faxes on the go and from any device. New customers can enjoy a free 30-day trial period. There are three plans available. The Home Officer User plan is $10 per month and allows you to send 100 pages and receive 200 pages. The Small Business User plan is $20 per month and allows you to send 200 pages and receive 200 pages. The Power User plan is $40 per month and allows you to send and receive up to 400 pages. If you would like to cancel MyFax, follow the detailed cancellation instructions listed on this page.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge
• Account Number

Follow these steps:

1. Using your phone, call 1-866-378-2373
2. Let the rep know that you’re calling to cancel
3. Give the rep your account info when they ask
4. Request proof of your transaction in the form of an email or confirmation number
5. Be sure to retain your cancellation proof for your records

Follow these steps:

1. Using your device, go to this website: http://www.myfax.com/about/contact.aspx
2. Scroll down the page and find and click on “Chat with Us”
3. Let the rep know that you’re calling to cancel
4. Give the rep your account info when they ask
5. Request proof of your transaction in the form of an email or confirmation number
6. Be sure to retain your cancellation proof for your records