Proactiv.com Cancel Guide

• Proactiv
• Proactiv.com

Proactiv Solution, or just Proactiv, was launched in 1995 by the direct marketing company Guthy-Renker and Nestle Skin Health S.A. The Proactiv Company LLC offers consumer skincare products and is incorporated in Delaware, with its headquarters in El Segundo, California. The company has around 100 employees and encompasses around 65 companies in the corporate family. Proactiv offers education on skincare that includes the frequent causes of acne, dispels myths about acne, and claims to provide the solution in a series of products directed at various skin types. Proactiv offers what it calls a “Combination Therapy approach” that not only fights current acne flare-ups but also helps to prevent future flare-ups. Products are made specific to teen skin, adult skin, and body skin. Customers may be most familiar with the original Proactiv 3-step Acne Treatment System that includes renewing cleanser, revitalizing toner, and repair treatment that starts as low as $19.95 when purchased with a subscription. Proactiv’s latest innovation gives customers the power of prescription-strength retinoid without a prescription from a doctor, starting at $19.95 when purchased with a subscription. Proactiv Solution Teen Kit and Proactiv Oil Control Kit each start at $29.95 with free shipping and come with a free gift. Free gifts to choose from include a gel head brush set, oil control kit, or deluxe brush kit. Kits may be purchased in 30-day or 90-day supplies. Customers that currently have subscriptions with Proactiv and have decided they would like to cancel it, this article can help you. We have created a complete guide that walks you through each step in contacting the company, what information to give them, and how to proceed.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Billing Address
• City
• State/Province/Region
• Zip
• Country
• Amount of Charge
• Date of charge
• First 4 Digits of Card
• Order Number

Follow these steps:

1. Using your phone, call 888-499-8329
2. Give the rep your account info when they ask
3. Let the rep know that you’re calling to cancel
4. Make sure that you won’t be charged again by asking the rep explicitly
5. Ask the representative about return instructions
6. Request proof of your transaction in the form of an email or confirmation number
7. Be sure to retain your cancellation proof for your records