Lumosity Cancel Guide

• Human Cognition Project
• Lumosity
• Lumosity.com
• Lumos Labs, Inc.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. Using your device, go to this website: https://help.lumosity.com/hc/en-us/requests/new
2. Pick “Refund Request”
3. Click on the link or button that says “Continue without Logging In”
4. Put in your information where requested and ask to cancel within the body of your message
5. Click on the link or button that says “Submit” and wait for a response via email
6. Be sure to retain your cancellation proof for your records