InfoPay Cancel Guide

• InfoPay

InfoPay is a payment processing company that offers services for various websites. The parent company is Accucom. Accucom was founded in 2003 and it is located in Boston, Massachusetts. The company processes members’ payments for various subscriptions and memberships. The companies that they primarily process payments for are public records and background search websites. Some of the websites that use InfoPay is RecordsFinder, FreeBackgroundCheck, StateRecords, InfoTracer, ReversePhoneCheck, NetDetective, and IDStrong. The websites mentioned typically assist members with accessing background records, public records, criminal records, and address/phone look-ups. You may have noticed InfoPay on your credit card or bank statement. Your monthly membership fees will be processed by InfoPay instead of the actual website that you have signed up on. Membership pricing will widely vary based on the website. Each website will have different rates and subscription costs. Most websites offer monthly members, 3-month memberships, 6-month memberships, and annual memberships. Free trials are usually offered before paying a regular membership fee. If you have any customer service related issues, you will need to contact InfoPay. They will assist you with your billing and customer service inquiries. You can also lookup your purchase on the website. You will need to enter either your email address and the last four numbers of the credit card used OR your receipt/confirmation number. Customer Support is available seven days per week from 7am-12am EST. You can also contact Customer Support via the online form by entering your first name, last name, email address, along with any questions or comments. Live Chat is available during the business hours as well. To cancel your subscription/membership that is charged by InfoPay, follow the cancellation instructions below.

Get together the following account information:

• First Name
• Last Name
• Phone Number
• Email Address
• Username
• Password
• Billing Address
• City
• State/Province/Region
• ZIP/Postal Code
• Country
• Reason for Cancellation
• Last 4 Digits of Card
• Date of Last Charge
• Amount of Last Charge

Follow these steps:

1. Using your phone, call 800-309-9351
2. Let the rep know that you’re calling to cancel
3. Give the rep your account info when they ask
4. Request proof of your transaction in the form of an email or confirmation number
5. Be sure to retain your cancellation proof for your records