Epoch Payment Solutions Cancel Guide

• Epoch Payment Solutions
• Epoch.com

Get together the following account information:

• First Name
• Last Name
• Billing Address
• City
• State/Province/Region
• Zip
• Email Address
• First 6 and Last 4 digits of the Credit you are being charged on
• Amount of Charge
• Date of charge
• Password

Follow these steps:

1. Using your device, go to this website: http://www.epoch.com
2. Click on the link or button that says “Chat with us”
3. Type “Cancel Account”
4. Put in your information where requested
5. Let the rep know that you’re calling to cancel
6. Request to be refunded
7. Make sure that you won’t be charged again by asking the rep explicitly
8. Request proof of your transaction in the form of an email or confirmation number
9. Be sure to retain your cancellation proof for your records

Follow these steps:

1. Using your phone, call 1 (800) 893-8871
2. Let the rep know that you’re calling to cancel
3. Request to be refunded
4. Make sure that you won’t be charged again by asking the rep explicitly
5. Request proof of your transaction in the form of an email or confirmation number
6. Be sure to retain your cancellation proof for your records