AOL ID Vault Cancel Guide

• AOL ID Vault

AOL ID Vault is a personal and financial information protection software service available through AOL, originally known as America Online. AOL was founded in the United States on May 24, 1985. By 1995, over 3 million people actively used AOL. AOL ID Vault provides customers a layer of protection online for their usernames, passwords, as well as financial information. It allows customers access to all of their online accounts using the ID Vault menu and only a single PIN (personal identification number). Customers are no longer required to enter personal details on individual websites, which prevents malware programs from using keystrokes to access information. AOL ID Vault logs and encrypts all usernames and passwords along with credit card information in one place where it only needs to be entered once. It also provides extra protection with the continuous monitoring of over 8,000 shopping and financial websites. AOL members can get ID Vault for a free 30-day trial. Once the 30-day trial is over, the ongoing monthly membership is $4.99 charged automatically on the same date each month. To start the free trial, new customers must sign in using their AOL, AIM, or Verizon email address. The service requires that the customer have Microsoft Windows XP or later, and 1GB RAM and 300 megabytes of free hard disk space. The monthly membership fee covers one PC. If you currently have a monthly subscription to AOL ID Vault and would like to cancel for any reason, we are here to help. Included in this article is a step-by-step guide on how to contact the company plus what information you’ll want to have handy when you do. Continue reading below for further assistance.

Get together the following account information:

• First Name
• Last Name
• The Security Question setup on your account
• The Answer to the Security Question setup on your account
• Email address on the account
• Password
• Amount of Charge
• Last 4 digits of Credit Card being charged

Follow these steps:

1. Using your phone, call 1-(855) 797-2781  
2. Let the rep know that you’re calling to cancel
3. Give the rep your account info when they ask
4. Make sure that you won’t be charged again by asking the rep explicitly
5. Request to be refunded
6. Request proof of your transaction in the form of an email or confirmation number
7. Be sure to retain your cancellation proof for your records

Follow these steps:

1. Using your device, go to this website: https://myservices.aol.com/manageSubscriptions#/
2. Log in with AOL email address and password
3. Click on the link or button that says “My Services” on the left side of the screen
4. Click on the link or button that says “Subscriptions”
5. Scroll down the page and find “Manage my Benefits”
6. Click on the link or button that says “Manage my Benefits”
7. Put in your information where requested
8. Be sure to retain your cancellation proof for your records