About 24 Hour Fitness

24 Hour Fitness was founded in 1983 by Mark S. Mastrov. The gym, headquartered in San Ramon, California, is owned by AEA Investors and operates more than 400 clubs in 17 states within the USA. 24 Hour Fitness provides gym memberships to more than 4 million users within the USA and is the largest gym chain by memberships behind LA Fitness and the third largest gym chain by the number of clubs behind LA Fitness and Gold’s Gym. 24 Hour Fitness also operates a number of co-branded gyms with celebrities including Lance Armstrong, Jackie Chan, and soccer player Mark White.

Memberships to 24 Hour Fitness come in several different membership tier options. Memberships are available for single club access or with access to all 24 Hour Fitness locations. An All-Club Sport Level commitment membership with reduced dues is periodically available for $31.99 per month with no initiation fee but requiring first and last month dues to be paid at the time the membership begins. This membership has a $49.99 annual fee and requires a commitment of 12 months before it can be cancelled. The standard All-Club commitment membership has all the same requirements but is always available with dues of $36.99 per month. Sport Level memberships include access to 260 plus sport level clubs. SuperSport level memberships are available with access to all clubs for $46.99 per month with the first and last month due at signup. Memberships can also be prepaid for up to 1 year at a time. Sport level memberships are $433.99 per year, SuperSport memberships are $553.99 and single club prepaid yearly memberships are $383.99

Non-commitment memberships can be cancelled at any time, commitment plans can be cancelled early if specific criteria such as a move or disability apply to the user. Refunds are generally not available if the membership is cancelled early. The information below will help you cancel your 24 Hour Fitness membership.

24 Hour Fitness Cancel Guides

Certified Mail

Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Billing Address
  • Account Number
  • Date of Birth
  • Amount of Last Charge
  • Password
  • Username
  • Email Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge

Follow these steps:

  1. Get a letter together and request cancellation within it. Provide all of your account info as listed. Sign and date the letter and keep a copy for your records.
  2. Send the letter, making sure to use Certified mail, to the address provided to you by the gym
  3. Using your phone, call the phone number for the gym you signed up at or attended most frequently after your letter is received to ensure your account is cancelled
  4. Request proof of your transaction in the form of an email or confirmation number
  5. Be sure to retain your cancellation proof for your records
Phone (Live Agent)

Get together the following account information:

  • First Name
  • Last Name
  • Phone Number
  • Billing Address
  • Account Number
  • Date of Birth
  • Amount of Last Charge
  • Password
  • Username
  • Email Address
  • City
  • State/Province/Region
  • ZIP/Postal Code
  • Country
  • Reason for Cancellation
  • Last 4 Digits of Card
  • Date of Last Charge

Follow these steps:

  1. Using your phone, call the phone number for the gym you signed up at or attended most frequently
  2. Ask the rep to explain the cancellation process
  3. Give the rep your account info when they ask
  4. Ask if you are in a contract or free to cancel
  5. If asked to send a letter follow our instructions to do so!

More About 24 Hour Fitness

Address
Address 1: Attention: Processing Dept
Address 2: P.O. Box 787
City: Carlsbad
State/Province/Region: CA
Zip/Postal Code: 92018
Country: United States
Contact Information
Phone 1: 844-762-6204
Phone 2: 650-935-9064
Phone 3: 866-308-8179
Email 1: CustomerServiceWT@24hourfit.com
Email 2: community@24hourfit.com
Twitter Url: https://twitter.com/24HourFitness
Facebook Url: https://www.facebook.com/24HourFitness
Main Site Url: http://www.24hourfitness.com/membership/cancel
Help Site Url: https://www.24hourfitness.com/company/faq/
Contact Form Url: https://www.24hourfitness.com/contact_us/#/
Policies
Terms Of Service Url: https://www.24hourfitness.com/company/policies/terms/terms_of_use.html
Privacy Policy Url: https://www.24hourfitness.com/company/policies/privacy/privacy_policy.html

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